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Obsah
1. Where can I find „Archive“ and „Monitoring“?
2. The templates I used before are missing from the export. Where are they?
3. I have to re-set the period every time I load the application. Is there any way to save it?
4. Where and how do I save my search query?
5. Can I contact you?
Späť na rozcestník
Are you new to the NewtonOne New Generation app and not sure how to use it? Have you used an older version of the app and are now looking for your favourite features? This topic is for you.
Where can I find „Archive“ and „Monitoring“?
Archive and Monitoring are distinguished by buttons. If you want to search in your monitored topics, just filter any topic or add additional keywords:
You can also search directly in the monitored topics, labels or Entities (more here).
On the other hand, if you want to search in the archive, just click on the archive button. Learn more here.
The templates I used before are missing from the export. Where are they?
There are currently five preset export templates in NewtonOne. You can still edit the templates in any way you wish and save them as your own (i.e. as you may be used to from the original generation of the app). The templates always have a specific design that cannot be user edited at this time.
If you need to convert any of the template styles from the original generation (that you were using) to the new one, please contact us at podpora@slovakia-online.sk.
I have to re-set the period every time I load the application. Is there any way to save it?
First click on the icon with your initials in the top right corner, then click Account Settings. In the settings, select Default Filters from the left panel and select the desired values (for example, „Last 48 hours“ for the period). This time will be reflected each time the app loads.
Note: If you are accessing the app from a browser bookmark, make sure that only https://app.newtonmedia.eu/ is in the app’s address. If the address line contains other characters (usually after the slash), please delete them – otherwise the time filter will not be reflected.
Where and how do I save my search query?
Traditional saved queries have been replaced by topic creation in NewtonOne. A theme can not only fully perform the function of a saved query, it can do much more thanks to its wide range of settings and new message tracking. For more information on using and creating custom topics, please see this post.
Can I contact you?
Absolutely, we will be happy to help you! You can contact us via chat (bubble in the bottom right corner), phone (+421 911 233 927) or email (podpora@slovakia-online.sk).
